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WESTPOLE, innovation in

Hybrid Cloud & Managed Services

We build the IT environment you need.

Essentially, what we offer is freedom. The freedom to focus on your core business, knowing that your company’s systems and data are being managed, monitored and secured by a recognized authority in digital innovation. Whatever the scope and needs of your operation’s IT ecosystem, our extensive range of tailor-made, specialist services will complement them nicely. Experience the technology race from (WEST)POLE position.

MANAGED SERVICES

OBSERVABILITY
CORRECTIVE MAINTENANCE
PREVENTIVE MAINTENANCE
ADAPTIVE MAINTENANCE
DAILY MANAGEMENT

OBSERVABILITY

At WESTPOLE, we’re Masters in Monitoring. We observe. Thoroughly & continuously. Giving you a real-time insight in the health state of your IT infrastructure.

  • Cloud services from the WESTPOLE Cloud
  • Predefined customer dashboards
  • Custom alerting through e-mail or text
  • Integration with our WESTPOLE Support Portal
  • Prevention of system and business failures
  • Examination and logging of passed events
  • Use of A.I. to automatically generate relevant insights and avoid distracting metrics.

CORRECTIVE MAINTENANCE

Corrective Maintenance is a second, vital aspect of our Managed Services. It implies conducting profound incident analysis and providing you with your own Quick Response Team whenever necessary.

  • Stand-by Service: the guaranteed availability of an expert team (ENG/NL/FR) from 8h – 18h, 24/5 or 24/7.
  • Helpdesk: our 24/7 manned helpdesk based in Belgium, at your service.
  • SPOC: keeping your contact list short & sweet. A Single Point Of Contact within our company means no more communication headaches for you.
  • On demand: Just ask! Any on-demand service, depending on your needs, can be arranged.

PREVENTIVE MAINTENANCE

When it comes to your ecosystem’s health, prevention is key. We help ensure the continuity of your core business by avoiding incidents. This is how:

  • Periodic health checks & dedicated audits
  • Maintenance of system updates & security patches
  • Implementation of advice and recommendations following the sector’s best practices.

ADAPTIVE MAINTENANCE

Change is good! That is…if it’s properly managed. Team WESTPOLE guarantees an optimal transition with minimal risk and downtime. Our simplified roadmap:

  • Assess the need for change
  • Prepare and plan
  • Detailed Statement of Work (SOW)
  • Implement the change.

DAILY MANAGEMENT

A bit of expert IT management a day keeps disaster away. Our Daily Management Workflow covers the crucial factors of all other Managed Services:

  • An allocated team of specialists who monitor and manage your IT ecosystem
  • Maximum system uptime
  • Prevention of business-critical process failures
  • Change implementation.

CLOUD SERVICES

INFRASTRUCTURE AS A SERVICE
DATA PROTECTION SERVICES

COST EFFICIENCY

Our Infrastructure As A Service offering allows you to run your business operating system (OS) and applications on our dedicated hardware. That means:

  • No initial investment or worries concerning the right choice of equipment
  • No server maintenance or operating costs
  • No manpower needed to manage your infrastructure
  • More time, money & focus for your core business activities.

FLEXIBILITY

Making use of our specialist IT infrastructure brings considerable benefits in terms of flexibility.

  • Ease of use: we’re taking care of the hard part behind the scenes – you get to push the buttons from your control center.
  • Resource allocation: focus your resources on the activities needed to develop your business instead of having to manage physical servers.
  • Up- & downgrades…are just one email or phone call away!

SCALABILITY

Flexibility also implies scalability: increasing or decreasing your IT environment no longer has to be nightmare fuel. WESTPOLE takes that burden off your shoulders.

  • Upgrade from single-site to Highly Available dual-site configurations
  • Benefit from numerous resources offered from Public, Private or Hybrid Cloud Environments.

MODUS OPERANDI

As our society’s data creation and consumption keeps on increasing astronomically, Data Protection remains one of today’s hot topics. There are two ways in which WESTPOLE can support you to keep your digital assets available and protected.

  • Self-Managed: we gear you up with our expert protection tools – you manage the rest yourself.
  • Outsourced: we provide a 360° data protection solution and are in charge of back-ups and recoveries.

REPLICATIONS

Protecting your data also means creating (multiple) redundant copies that can be recovered when IT disaster strikes. Our services offer:

  • Remote replications of your local environments
  • Full-blown enterprise backup solutions, including external tape handling
  • Disaster Recovery as a Service (DRaaS)

INCLUSIONS

  • Remote replication of your local environments
  • Full-blown enterprise backup solutions, including external tape handling
  • Backup services are always included in our IaaS Solutions
  • You pay per capacity protected Virtual Machine.

DATACENTER SERVICES

HOUSING
DIY OR CO-MANAGED BY WESTPOLE
3-PRODUCTS FEATURES
Datacenter services
Datacenter services
Datacenter services

HOUSING 

You’ve got the server – we’ve got a datacenter roof to put over it. Simple as that.

  • High-speed & highly resilient
  • Very low-latency cross-connects: the distances between our data facilities are limited to only 30 – 40 km
  • Tier III-compliant design…as Tier IV setups are currently impossible to establish in Belgium – WESTPOLE does have Tier IV datacenters in Luxembourg and Italy.
  • ISAE 3402 physical security certified
  • ISO 27001 Information Security Management certified
  • Safety net: our datacenters contain clusters with isolated physical interconnection paths, guaranteeing connections even in case of cable breakage.
  • Optional gateways to high-speed, private, direct connections of hyperscalers
  • Possible local, agile and flexible SLA-driven Managed Services.

DIY or CO-MANAGED

Or in other words: Datacenter as a Service (DCaaS). That means your own datacenter, but with an extremely experienced custodian: us! Here’s our résumé:

  • High-level competences in IT Infrastructure Technology & Cloud Services
  • +10 years of experience in Managed Services
  • Always offers low-latency & flexible access to the WESTPOLE Cloud Services.

3-PRODUCTS FEATURES

  • Advanced Datacenter Services with dedicated renting options
  • Runs own IP address spaces
  • LAN & SAN services

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