Governance, Risk and Compliance [GRC] are the foundation of developing a leadership framework for managing business within organizations regardless of their size. It contributes to better coordination between processes, technologies and people in a continuous and evolving market environment. Therefore, GRC spans multiple disciplines. This includes business model structures, risk management and compliance with the legal and regulatory requirements. There are many benefits of an effective GRC implementation to maintain and improve operational efficiency, foster customer’s trust, reduce legal risks and avoid future costs.
As an innovative service provider for a complex IT environment, WESTPOLE Benelux and its GRC department ensures a governance framework to address uncertainty, act with integrity and provide a certain level of assurance to its clients. It’s one of the key elements to establish a flexible corporate structure that optimizes balancing WESTPOLE’S values and performance goals.
Creating additional value and benefits to support interested parties is the main strategic objective of the GRC department. This approach juggles stakeholders expectations with business objectives. Thanks to an integrated management system, a high-level management vision is implemented to govern strategic and operational activities. Those components enhance interdepartmental communications and manages the governance, risks, and compliance on a high level. The internal governance of WESTPOLE Benelux refers to the way the Board and the Executives manage the organization to achieve set goals. This is constructed of several certifications and accreditations framework to meet compliance requirements and penetrate new Belgian and Luxembourgish markets.
The GRC department implements and maintains those certifications and accreditations which are crucial for the business market. It also performs internal and external audits in order to evaluate the implemented system related to the compliance aspects of the IT infrastructure and data centers.
WESTPOLE Benelux entities are certified:
- ISO 27001 for information security management à Luxembourg entity.
- ISO 9001 for quality management system à Belgium and Luxembourg entities.
- ISO 14001 for environmental management system à Belgium entity (Mont-Saint-Guibert).
- PSF accreditation for a guaranteed authorization to perform an activity of the financial sector in Luxembourg à Luxembourg entity.
- Other legal requirements ( NATO security clearance, GDPR, …).
WESTPOLE’S Benelux IT management processes are a risk-based approach framework. They are associated to organizational attentivities and addressed in a way to achieve business goals. Thus, it’s a way to manage information security and cybersecurity risks in addition of strategic and operational risks. GRC department is responsible of increasing risk awareness and helping process owners to identify risks, set action plans, and follow up on their execution to minimize risks.
Nowadays, GRC is a cultural change in an organization. However, it cannot be effective unless the organization’s executive leadership support it. It’s an ongoing effort to improve processes, products, services, etc. WESTPOLE Benelux is maintaining a continuous improvement model by working closely with and supporting managers to go through a transparency performance, knowledge sharing and employees’ involvement.
The WESTPOLE Benelux board believes that the GRC department must adopt the best management framework to ensure the quality of delivered services in order to respond and satisfy our clients.