Philippe De Ville – Senior Account Manager @WESTPOLE
Vilvoorde, Mont-Saint-Guibert, Windhof (Luxemburg) – 17 March 2025 –WESTPOLE, provider of IT services and hybrid solutions for digital transformation, announced the launch of OaaS, a new fully managed Observability offering, delivering enhanced and worry-free visibility across on-premise and cloud networks, at a lesser cost. This solution, unique on the European market, provides businesses with crucial insights into the performance of their IT stack, enabling quick identification and efficient resolution of network and resources issues. This solution is designed to address the complexities of managing hybrid IT infrastructure while optimizing performance, costs, and sustainability.
In today’s competitive landscape, organizations increasingly adopt hybrid IT environments, blending on-premise and cloud infrastructure to balance performance with cost efficiency. According to Gartner, over 90% of organizations expect technology budget increases in 2025. On the other hand, 55% of business leaders lack adequate information for technology spending decisions. Managing such environments can pose significant challenges, from ensuring optimal resource utilization to maintaining high level service-level agreements (SLAs) required to deliver the highest level of customer experience. Worldwide end-user spending on public cloud services is forecast to grow, but if unoptimized, about 30% of that spending is estimated to be wasted.
WESTPOLE offers a fully managed customer-centric and subscription-based model with scalable deployment options in the cloud or on-premise, flexible pricing based on managed virtual servers, and detailed Performance Application Management. Key features include automated provisioning, hybrid monitoring, and a unified dashboard for financial and operational reporting. These tools are positioned to enhance application performance, streamline IT operations, and ensure business continuity by combining analytics with AI-driven resource allocation. WESTPOLE aims to simplify IT complexity while enabling strategic IT transformation for its clients.
“As hybrid IT environments become the norm, organizations need smarter tools to manage complexity,” said Olivier Vangrunderbeek, CEO at WESTPOLE. “Our Observability-as-a-Service offering is very complete. It not only simplifies infrastructure management but also empowers our clients to achieve better performance at a lower cost, and enhanced sustainability as we will reduce CO2 production by more efficient resource allocation. We are excited to bring this innovative solution to market.”
Key Features and Benefits
- Comprehensive observability: WESTPOLE’s OaaS provides a centralized view of both on-premise and cloud-based applications. This perspective enables IT teams to monitor performance metrics, identify potential bottlenecks, and make proactive decisions to prevent disruptions.
- AI-Powered Automation: Leveraging AI and machine learning, the solution predicts infrastructure demands and provisions resources automatically. This capability minimizes downtime, prevents performance degradation, and optimizes resource allocation in real time.
- Cost Management: The offering includes integrated cost-management tools that provide insights into resource usage and associated costs. Customers can make informed decisions about their IT spending, reducing unnecessary expenses and optimizing investments.
- Appliance-Based Deployment: the solution is delivered as a pre-configured appliance that drastically simplifies implementation. Customers benefit from rapid deployment without the need for complex installations or extensive IT overhead.
Why a Managed Services offering for Observability?
WESTPOLE has plenty of experience with Observability and managing hybrid infrastructure. By bringing it all together, WESTPOLE will help clients amongst others:
- Reduce infrastructure spend;
- Achieve up to 33% savings on server run rates;
- Reduce the Mean Time To Repair (MTTR) with up to 52%;
- Give up to 30% of OPS engineering time back to the client’s IT department.
Strategic Collaboration and Technology Integration
WESTPOLE’s OaaS leverages advanced solutions from trusted partners, recognized leaders in observability and resource management, including IBM technology and WESTPOLE tools. The platform’s modular design ensures seamless integration with existing IT environments, supporting a variety of infrastructure providers such as VMware, Azure, Amazon Web Services, and IBM Cloud. The new service is ideal for all kinds of organisations, regardless of their cloud maturity level: whether they’re just embarking on their cloud adoption journey; already managing hybrid IT environments with operational costs they consider too high; or seeking to enhance IT performance while maintaining strict SLAs.
Customer-Centric Approach
The focus is on addressing the challenges organizations face in managing hybrid infrastructures, optimizing IT costs, and achieving real-time visibility across complex application environments. The service is an all-in-one solution that enables proactive monitoring and decision-making through data insights, optimal and Just-In-Time resource allocation, and cost consolidation. WESTPOLE’s approach integrates IBM and open source technology with its own ITSM platform to deliver comprehensive application monitoring and infrastructure observability.
WESTPOLE’s OaaS is fully managed, ensuring that customers receive ongoing support for their IT operations. The solution includes proactive monitoring, SLA management, and continuous optimization, empowering businesses to focus on strategic initiatives rather than infrastructure complexities. WESTPOLE aims to position itself as a leading entity in the observability market by providing an unparalleled blend of advanced technology, operational simplicity, and customer value.